Privacy Policy

Last Updated: July 03, 2025 

IMPORTANT NOTICE 

This Privacy Policy describes how CX Bolt (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our AI services, website, and related services. By engaging with our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. 

  • Personal Information 

    We collect personal information that you voluntarily provide to us when you: 

    • Request our customer experience consulting services 
    • Subscribe to our newsletter or marketing communications 
    • Contact us through our website, email, or phone 
    • Participate in surveys, webinars, or other promotional activities 
    • Apply for employment opportunities with our agency 
     

    Types of Personal Information 

    The personal information we may collect includes: 

    • Contact information (name, email address, phone number, mailing address) 
    • Professional information (job title, company name, industry) 
    • Business requirements and project details 
    • Communication preferences 
    • Payment and billing information 
    • Any other information you choose to provide 
     

    Automatically Collected Information 

    When you visit our website, we automatically collect certain information about your device and browsing behavior, including: 

    • IP address and geographical location 
    • Browser type and version 
    • Operating system 
    • Pages visited and time spent on our website 
    • Referring websites and search terms 
    • Device information and screen resolution 
  • We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: 

    Service Providers 

    We may share your information with trusted third-party service providers who assist us in: 

    • Website hosting and maintenance 
    • Email marketing and communication services 
    • Payment processing 
    • Analytics and performance monitoring 
    • Customer relationship management 

    Legal Requirements 

    We may disclose your information if required by law or if we believe such disclosure is necessary to: 

    • Comply with legal obligations or court orders 
    • Protect our rights, property, or safety 
    • Prevent fraud or other illegal activities 
    • Protect the rights and safety of our clients and users 

    Note: All third-party service providers are contractually bound to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

3.1. Client represents and warrants that Client has or will procure all rights necessary for its use of any content, data, or information provided to CXBolt in connection with the Services, including data from Client’s users, customers, or End Users (“Client Data”). 

3.2. Client will have control over Client Data uploaded to or processed by CXBolt Services. Client hereby grants to CXBolt a non-exclusive, royalty-free, worldwide license during the Term to process, analyse, and use Client Data solely for providing, supporting, or improving the CXBolt Services to Client pursuant to this Agreement. 

3.3. CXBolt will comply with applicable Australian privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles in its handling of personal information. CXBolt’s privacy practices are detailed in our Privacy Policy available at https://cxbolt.agency/privacy. 

3.4. Client Data will be processed and stored in accordance with applicable data protection laws. CXBolt will implement appropriate technical and organisational measures to protect Client Data against unauthorised access, alteration, disclosure, or destruction. 

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include: 

  • SSL encryption for data transmission 
  • Secure data storage with access controls 
  • Regular security audits and assessments 
  • Employee training on data protection practices 
  • Incident response procedures 
  • Multi-factor authentication for sensitive systems 

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve o

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on: 

  • The nature of the information and the purposes for which it was collected 
  • Legal, regulatory, or contractual requirements 
  • The need to resolve disputes or enforce our agreements 
  • Legitimate business interests 

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies. 

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information: 

Access and Portability 

  • Request access to the personal information we hold about you 
  • Receive a copy of your personal information in a portable format 

Correction and Updates 

  • Request correction of inaccurate or incomplete personal information 
  • Update your contact preferences and communication settings 

Deletion and Restriction 

  • Request deletion of your personal information (subject to legal requirements) 
  • Request restriction of processing in certain circumstances 

Marketing Communications 

  • Opt-out of marketing emails by clicking the unsubscribe link 
  • Contact us directly to update your communication preferences 

To exercise any of these rights, please contact us using the information provided in the “Contact Information” section below. 

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. We use the following types of cookies: 

Essential Cookies 

These cookies are necessary for the website to function properly and cannot be disabled. They enable basic features like page navigation and access to secure areas. 

Analytics Cookies 

We use analytics cookies to understand how visitors interact with our website, helping us improve our content and user experience. 

Marketing Cookies 

These cookies track your online activity to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns. 

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit the functionality of our website. 

Our website and services may contain links to third-party websites, plugins, or services that are not owned or controlled by CX Bolt. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with. 

Common Third-Party Services We Use 

  • Google Analytics for website analytics 
  • MailChimp or similar services for email marketing 
  • Social media platforms for content sharing 
  • Payment processors for billing and transactions 
  • Cloud storage providers for data backup and storage 
  • API Integrations for building automation solutions 

CX Bolt may transfer your personal information to countries outside your country of residence for processing and storage. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data, including: 

  • Adequacy decisions by relevant data protection authorities 
  • Standard contractual clauses approved by regulators 
  • Binding corporate rules and certification schemes 
  • Other legally recognized transfer mechanisms 

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. 

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can address the situation appropriately. 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will: 

  • Post the updated Privacy Policy on our website 
  • Update the “Last Updated” date at the top of this policy 
  • Notify you via email if you have subscribed to our communications 
  • Provide prominent notice on our website for significant changes 

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information: 

CX Bolt 

Email : privacy@cxbolt.agency 

Phone: +1 (555) 123-4567 

Address: 123 Business Street, Suite 100 
Professional District, State 12345 
United States 

Website:https://cxbolt.agency 

Data Protection Officer: For privacy-related inquiries, you may also contact our Data Protection Officer at dpo@cxbolt.agency